01. Warranty Period Guide

The product warranty period and component retention period comply with the "Consumer Protection Act" and adhere to the consumer dispute resolution standards.

Product Warranty Period

• The warranty period refers to the period during which the manufacturer or seller guarantees free repairs for any quality, performance, or functional defects occurring under normal conditions.
• The warranty period is calculated from the consumer's purchase date, verified through the product warranty certificate (including the purchase receipt).
• For special contract sites, the defect warranty insurance policy period applies.
• If the product warranty certificate (including the purchase receipt) is unavailable, the warranty period is determined by considering the manufacturing date minus three months (reflecting the distribution period).
• The warranty period does not apply in the following cases:
  ① If the product is used in abnormal environments such as in vehicles or ships.
  ② If the product is used for non-household purposes.
  ③If the product is purchased second-hand and its warranty period has already expired, it is not covered, and the company is not liable for compensation if repairs are not possible.

02. Free & Paid Repair Services Guide

Free Repair Services

• If a defect in quality, performance, or function occurs under normal use within the warranty period.
• If the product was previously repaired free of charge (based on the repair date): 6-month free repair warranty (for the same issue/part).
• If the product was previously repaired for a fee (based on the repair date): 12-month free repair warranty (for the same issue/part).

Paid Repair Services

03. Service Fee Guide

Service fees are determined based on the "Consumer Protection Act" regulations.
The service fees comprise material costs, call-out fees, and repair fees as follows:

Material Costs

Material Costs: The price of replacement parts during product repair (including 10% VAT).

Call-out Fees

Charged for onsite repair requests regardless of the repair service.
Call-out fee:22,000 KRW

Repair Fees

The technical service fee required based on repair complexity and time.

04. Consumer Dispute Resolution Standards (Fair Trade Commission Notice No. 2019-3)

Article 1 (Purpose)

This notice sets forth consumer dispute resolution standards based on the "Consumer Protection Act" to facilitate smooth dispute resolution between consumers and businesses by providing specific agreements or recommendations.

Article 2 (Filing a Claim)

If an agreement cannot be reached between the disputing parties, they may file a claim with relevant government agencies, municipal governments, the Korea Consumer Agency, or consumer organizations.

Article 3 (Product and Compensation Standards)

The scope of applicable products, resolution standards, warranty periods, and component retention periods are specified in the attached tables.

Supplementary Clause <No. 2019-3, April 3, 2019>

This notice shall take effect from the date of issuance.

● Appendix I. Dispute Resolution Criteria (Consumer Goods)

• If the same defect has been repaired up to 2 times within the warranty period, or if several defects have been repaired up to 4 times, and the defect reoccurs, it will be considered irreparable.
• Depreciation = (Service years / Useful life) × Purchase price
• The depreciation method follows the straight-line method, and the useful life is calculated based on the monthly depreciation table in Appendix IV.

● Appendix IV. Product-Specific Warranty Periods, Parts Retention Periods, and Useful Life

※ Parts Retention Period: The period indicated by the business operator on the warranty certificate.